FAQs – We're Here to Help
Welcome! We’ve gathered answers to our most frequently asked questions to help you shop with ease and confidence.
Still need help? Our support team is just a click away.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
Yes, we offer free standard shipping on most products within the continental United States. Some oversized or special-order items may carry additional freight charges, which will be clearly disclosed before checkout.
What is your return policy?
We offer a no-hassle return policy on most unused items within 14 days of delivery. Some items may be non-returnable due to hygiene or customization (e.g., used mattresses, opened slings, custom wheelchairs). For full details, please visit our Return Policy.
Do your products come with a warranty?
Yes. Most of our products come with a manufacturer’s warranty ranging from 1 to 5 years depending on the item. Warranty coverage is listed on each product page. If you need help filing a warranty claim, we’ll be glad to assist.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email. If you need help locating your shipment, feel free to call us or email Support@independentlivingsuperstore.com.
Orders
Below are some of are common questions about orders
Do you accept insurance, Medicare, or Medicaid?
Currently, we do not bill Medicare, Medicaid, or private insurance directly. However, many of our customers purchase eligible products out of pocket and submit their receipts for potential reimbursement. We recommend contacting your insurance provider to verify coverage.
Are your products HSA/FSA eligible?
Yes, many of our products are HSA/FSA eligible. Please check each product page or the HSA/FSA Eligible page for a full list. You can use your HSA or FSA card at checkout or request an itemized invoice to submit to your plan administrator.
Do you offer financing or payment plans?
Yes! We partner with trusted third-party providers like Shop Pay Installments and PayPal Pay Later to offer interest-free or low-interest financing options. You’ll see these choices at checkout.
How do I place an order?
Orders can be placed securely through our website 24/7. If you need help placing an order or have questions, our team is happy to assist at (844) 795-2930 or Support@independentlivingsuperstore.com.
How long will it take to receive my order?
Shipping times vary by product and manufacturer. Most in-stock items ship within 2–5 business days. Some custom or made-to-order items may take longer. You’ll receive tracking information as soon as your item ships.
Can I speak with someone before making a purchase?
Absolutely. We’re here to help you find the right equipment for your needs. Contact us at (844) 795-2930 or Support@independentlivingsuperstore.com to speak with a knowledgeable team member.
Products
Below are some common questions about our products
What products do you offer?
We specialize in high-quality mobility and home medical equipment including electric wheelchairs, rollators, hospital beds, patient lifts, bariatric support, and daily living aids. We carefully select products that are reliable, comfortable, and backed by strong warranties.
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