Parts & Repairs
Parts & Repair
Good equipment is meant to last – and we want to help you keep yours running for years to come. Whether you need a replacement part, a repair, or help with a warranty claim, our team is here to point you in the right direction. Here's how it works.
Replacement Parts
Need a part for your equipment? We can often help – including hard-to-find parts that aren't listed online. We work directly with manufacturers and suppliers (such as Freerider and others), so even if you can't find a part on our website, there's a good chance we can source it for you.
Because these parts aren't always listed online, the best way to get one is to contact us directly. Tell us what you need and we'll track down the right part and pricing for your specific product.
Repairs & Service
If your equipment needs a repair, just contact us and we'll arrange it for you. While we don't service products in-house, we work with a trusted third-party service partner and will coordinate the repair on your behalf – so you have one simple point of contact.
For repairs that fall outside of a manufacturer's warranty, a diagnostic or service fee may apply. We'll always explain any costs to you up front, before any work begins, so there are no surprises.
Warranty Repairs
Most of our products come with a manufacturer's warranty – typically ranging from 1 to 5 years, depending on the item. The warranty coverage for each product is listed on its product page.
If your item is still under warranty, we'll help you coordinate the claim with the manufacturer to get it repaired or replaced. To make this as smooth as possible, please have your proof of purchase and the product's serial number ready when you reach out.
What to Have Ready
To help us get you the right part or repair as quickly as possible, it's helpful to have the following on hand when you contact us:
- The product name, brand, and model
- The serial number (usually on a label on the product)
- Your order number or proof of purchase, if you have it
- A short description of the part you need or the problem you're having
- Photos or a short video of the issue, if possible – these really help us diagnose the problem
Contact Us for Parts & Repair
Ready to get started, or not sure where to begin? Reach out and we'll help you figure out the best path forward – whether that's a replacement part, a repair, or a warranty claim.
Email: support@independentlivingsuperstore.com
Phone: (844) 795-2930
Parts availability, repair timelines, and costs vary by product, manufacturer, and our service partner. Repairs are performed by an independent third-party service provider, not by Independent Living Superstore. We'll confirm part availability, pricing, and any applicable fees with you before proceeding.